Trilochan's Blog

I am not a regular blogger, but today I have got some interesting facts which hoteliers should be aware of. I think, you already know who are the Millennial Traveller, yes you are right, its our generation (born between 1980 & 2000). We travel to experience a new culture. We travel because we get inspired by our friends posting their selfie with beautiful places on social media. And travellers like me travel to reduce stress. Before travelling to somewhere we always give priority to our stay, so we book hotel for our date. Sorry, I forget to mention we always give more priority to discount on hotel, so we check multiple travel sites for the best deal but for validation of hotel price or room images that is shown in travel sites, we visit official website of that hotel. And more interesting thing is we alone are not doing this. Expedia.com, a Millennial Traveller report has mentioned that 85% millennial traveller check multiple travel sites for the best deal. I guess you m...

I believe, an opportunity of getting referred by your previous guest is high. But, how do you get their referral and loyalty? By adding some value during their stay through technology will leave them feeling welcome and glad they chose your hotel in the first place. Here are some points, how technology will help to create wonderful experience starting from booking a room to checkout in your hotel. Fast Response time on Social Media I have already discussed in my last article that AI will be the future, Now-a-days all social media use AI for the fast and effective replies to their customer. Before your guests even stay at your hotel, they have queries to ask. The great thing about this generation is that it is hyperactive on social media and will ask discount and a lot more things because of their habituation with e-commerce. And I can understand that you will never be active on social media all the time but your technology can. So your custom chatbot will give them the answer...

Being a Techie, I have always noticed how people are using technology in their daily lives. Today we have artificial intelligence supplements like Siri on iPhone and Google assistant on our android devices for assisting us in almost every kind of search. We live in an era where the common man might have more conversations with chatbots rather than browsing on the website. This is how I found out that chatbots can also help us book a room and give a satisfactory room service during their stay. Before getting into, how  chatbot  helps us book a room and room service? First let’s clear out, what exactly is a chatbot? It is an AI based program that interacts with the user in a simple conversational mode encouraging communication while providing information. It can easily decode human conversation and interpret customer requests by appropriately choosing data which is being searched for, and then present the best results to the customer. Booking a Room As I love to t...