The best thing about Chatbots is, that they help Hoteliers increase their revenue.

Being a Techie, I have always noticed how people are using technology in their daily lives. Today we have artificial intelligence supplements like Siri on iPhone and Google assistant on our android devices for assisting us in almost every kind of search. We live in an era where the common man might have more conversations with chatbots rather than browsing on the website. This is how I found out that chatbots can also help us book a room and give a satisfactory room service during their stay.
Before getting into, how chatbot helps us book a room and room service? First let’s clear out, what exactly is a chatbot? It is an AI based program that interacts with the user in a simple conversational mode encouraging communication while providing information. It can easily decode human conversation and interpret customer requests by appropriately choosing data which is being searched for, and then present the best results to the customer.
Booking a Room
As I love to travel, I start my journey by browsing the OTA’s for shortlisting the best hotels for my stay. Before going somewhere, we have lots of queries in our mind like weather conditions, proximity to the airport, etc. Imagine a chatbot answering to a guest’s queries without any delay in the process. Well-designed hotel website chatbots can incorporate the query and booking option into one, thus easing the entire process by allowing the guest to satisfy his/her query and immediately make a booking on the same platform seamlessly.
Service During Stay
In this WhatsApp era, we love to chat and get the job done simultaneously. In a similar way, chatbots can help us in finding restaurants, locating gymnasiums, ordering food, and much more. Chatbots definitely take away the need to wait for and speak to a front desk. This is round the clock development for an overall stay available for taking a request and assisting your guest.

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