How Technology creates Memorable Guest Experience in your Hotel?

I believe, an opportunity of getting referred by your previous guest is high. But, how do you get their referral and loyalty? By adding some value during their stay through technology will leave them feeling welcome and glad they chose your hotel in the first place.

Here are some points, how technology will help to create wonderful experience starting from booking a room to checkout in your hotel.

Fast Response time on Social Media

I have already discussed in my last article that AI will be the future, Now-a-days all social media use AI for the fast and effective replies to their customer. Before your guests even stay at your hotel, they have queries to ask. The great thing about this generation is that it is hyperactive on social media and will ask discount and a lot more things because of their habituation with e-commerce. And I can understand that you will never be active on social media all the time but your technology can. So your custom chatbot will give them the answer before they find another hotel. Twitter and other sites acts as your customer care channel, so, make the most of it. Quickly and professionally answer any questions that are tweeted your way, just as a concierge, and its’ an easy way to secure their next booking.

Recognize and Reward your Guest

Suppose you are a traveler and booking a room in a known hotel in dubai that you already visited last year, that hotel website also recognise you and give some discount in your room booking. That feelings can more excite to book a room in that hotel without any second thoughts and that hotel secured their business for any future stays in the area. You also can do the same for your guest in your website through technology. It’s a simple gesture that costs nothing, but adds a lot of value for your guest.

Be an expert tour guide

Now you are thinking, how technology can be an expert tour guide? Yes, chatbot can help your guest show off your locality. This is a great opportunity for you to recommend hot spots in the areas for your guests. Make sure your chatbot knows the area well and provides them a map, marking down great places to go. Regardless of whether their trip is for pleasure or business, the gesture does not go unnoticed and they’ll likely come back to your hotel if they like the city you’re in.

Collect personal preferences and have personal conversation

If you want to make your guests feel at home, then a little personalization tends to go a long way. Imagine your SnapApp will collect all the personal preferences, have genuine and thoughtful conversation with guest. Many hotels tend to underestimate the impact that this has on their guests, but the smart ones now make it mandatory to strike up conversations with guests at every crossing.